FREQUENTLY ASKED QUESTIONS (FAQ)

1. What is My Art Store?

My Art Store is a UK-based online marketplace where photographers can upload and sell their work, and customers can browse and purchase high-resolution images for personal or commercial use.

2. Who can sell photos on the platform?

Anyone with original photography content can sign up and start selling. Whether you`'re a professional or a hobbyist, you are welcome to join our community.

3. How do I start selling?

To start selling your photos:

• Create a free account.
• Upload your images.
• Set your prices.
• Start earning when your work is purchased.

All submissions are subject to quality review before being listed.

4. What file formats are accepted?

We currently support high-resolution JPEG and PNG files. Additional formats may be added in the future.

5. How are prices set?

As a seller, you set your own prices. We recommend competitive pricing based on quality, uniqueness, and resolution.

6. Do I retain the copyright to my photos?

Yes. When you upload photos to our platform, you retain full copyright. You grant My Art Store a license to display and sell digital copies in accordance with our Terms and Conditions.

7. Can I use purchased images for commercial purposes?

t depends on the type of license purchased. Please check the license details for each image. If you need extended or exclusive usage rights, contact us directly.

8. How do I pay for photos or products?

We accept secure online payments via credit/debit card and other local payment methods. All prices are displayed in GBP (or EUR where available).

9. Do you offer refunds?

Refunds for digital downloads are only issued in limited circumstances (e.g., duplicate purchases or file corruption). For physical products, you may request a refund within 14 days of delivery. Please refer to our Refund Policy for full details.

10. Where do you ship?

We currently ship physical prints and products within the UK and selected European countries. Shipping costs and estimated delivery times are calculated at checkout.

11. How can I contact support?

You can reach our support team at [email protected]. We aim to respond within 1-2 business days.

12. Is my personal data safe?

Yes. We are fully compliant with the UK GDPR and take data protection seriously. For details, see our Privacy Policy.